:root{color-scheme:dark;--ink:#070d16;--panel:#0c1522;--panel-2:#111d2c;--line:#203044;--line-soft:#17263a;--text:#edf6ff;--muted:#91a5bb;--accent:#31d4d8;--accent-strong:#1bb5bd;--blue:#63a8ff;--amber:#ffba53;--red:#ff6f75;--green:#5bdaa2;--radius:12px;font-family:Inter,Noto Sans SC,Microsoft YaHei,system-ui,sans-serif}*{box-sizing:border-box}html,body{background:var(--ink);min-height:100%;color:var(--text);margin:0}body{font-size:16px;line-height:1.5}button,input,select,textarea{font:inherit}button{cursor:pointer}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.app-shell{background:radial-gradient(circle at 65% -20%, #12334b 0, transparent 42%), var(--ink);grid-template-rows:58px auto minmax(0,1fr);height:100dvh;min-height:0;display:grid}.workspace-mobile-nav{display:none}.conversation.has-message-pins{grid-template-rows:auto auto minmax(0,1fr) auto}.pinned-message-bar{border-bottom:1px solid var(--line);background:var(--panel);align-items:center;gap:8px;min-width:0;padding:7px 12px;display:flex;position:relative}.pinned-message-bar[hidden]{display:none}.pinned-message-go{text-align:left;min-width:0;color:inherit;font:inherit;white-space:nowrap;text-overflow:ellipsis;cursor:pointer;background:0 0;border:0;flex:1;padding:5px;overflow:hidden}.pin-counter,.message-edit-status{color:var(--muted);font-size:.72rem}.pinned-message-menu{z-index:25;background:var(--panel);border:1px solid var(--line);border-radius:10px;min-width:140px;padding:6px;position:absolute;top:100%;right:8px;box-shadow:0 6px 20px #0002}.pinned-message-menu button{text-align:left;width:100%;color:inherit;cursor:pointer;background:0 0;border:0;padding:10px;display:block}.message-management-dialog{border:1px solid var(--line);width:min(540px,100vw - 28px);max-height:calc(100dvh - 32px);color:var(--text);background:var(--panel);border-radius:18px;padding:24px;overflow-y:auto}.message-management-dialog::backdrop{background:#0006}.message-management-dialog h2{margin:0 0 18px;font-size:1.1rem}.message-management-preview{color:#173e2d;white-space:pre-wrap;overflow-wrap:anywhere;background:#e5f4e9;border-radius:10px;max-height:200px;padding:20px;overflow-y:auto}.message-management-dialog textarea{box-sizing:border-box;background:var(--ink);width:100%;min-height:110px;color:var(--text);border:1px solid var(--line);font:inherit;border-radius:9px;padding:12px}.message-management-dialog fieldset{border:0;padding:4px 0}.message-management-dialog fieldset label{align-items:center;gap:12px;padding:10px 0;display:flex}.message-management-dialog input[type=radio]{accent-color:#199267;width:18px;height:18px}.message-management-footer{justify-content:flex-end;gap:12px;margin-top:20px;display:flex}.message-highlight{animation:2.6s ease-out message-pin-location}@keyframes message-pin-location{0%,40%{background-color:#b5eecb;box-shadow:0 0 0 6px #81daa3}to{box-shadow:0 0 #0000}}@media (prefers-reduced-motion:reduce){.message-highlight{outline:3px solid #81daa3;animation-duration:.01ms}}.system-maintenance-note{color:#614400;background:#fff4d6;border:1px solid #c79225;border-radius:8px;margin:0 0 8px;padding:9px 12px;font-size:.85rem;line-height:1.5}.system-maintenance-note[hidden]{display:none}.payment-account-card pre{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;font-size:.8rem}.payment-account-card summary{cursor:pointer}.payment-account-card button{width:100%;margin-top:12px}.topbar{border-bottom:1px solid var(--line);backdrop-filter:blur(16px);background:#070d16e6;align-items:center;gap:18px;padding:0 20px;display:flex}.brand{letter-spacing:.02em;align-items:center;gap:10px;min-width:220px;font-weight:750;display:flex}.brand-mark{color:#041015;background:linear-gradient(135deg, var(--accent), #7ce9c2);border-radius:9px;place-items:center;width:30px;height:30px;display:grid;box-shadow:0 0 24px #31d4d840}.brand small{color:var(--muted);letter-spacing:.04em;font-size:.76rem;font-weight:500;display:block}.project-switch{background:var(--panel-2);border:1px solid var(--line);color:var(--text);border-radius:8px;padding:7px 30px 7px 10px}.topbar-spacer{flex:1}.live{color:var(--muted);align-items:center;gap:7px;font-size:.88rem;display:inline-flex}.live:before{content:"";background:var(--green);width:7px;height:7px;box-shadow:0 0 9px var(--green);border-radius:50%}.avatar{width:32px;height:32px;color:var(--accent);background:#173047;border-radius:50%;place-items:center;font-size:.78rem;font-weight:700;display:grid}.workspace{grid-template-columns:var(--workspace-rail-width,52px) var(--queue-width,330px) minmax(360px, 1fr) var(--context-width,300px);min-height:0;display:grid;position:relative}.app-shell[data-user-id]{height:100dvh;overflow:hidden}.rail,.queue,.conversation,.context{border-right:1px solid var(--line);min-height:0}.rail{background:#08111c;flex-direction:column;align-items:stretch;gap:8px;padding:12px 9px;display:flex}.rail button,.rail a{color:var(--muted);background:0 0;border:0;border-radius:9px;place-items:center;gap:4px;padding:9px 3px;font-size:.72rem;text-decoration:none;display:grid}.rail button span,.rail a span{font-size:1.25rem;line-height:1}.rail button.active,.rail button:hover,.rail a.active,.rail a:hover{color:var(--accent);background:#133047}.queue{background:#0c1522f0;overflow:auto}.section-head{z-index:2;border-bottom:1px solid var(--line);background:#0c1522f7;padding:16px;position:sticky;top:0}.section-head h1,.section-head h2{margin:0 0 10px;font-size:1.05rem}.filter-row{grid-template-columns:1fr 1fr;gap:7px;display:grid}.filter-row select,.search{width:100%;color:var(--text);border:1px solid var(--line);background:#0a1420;border-radius:7px;padding:8px 9px;font-size:.86rem}.search{margin-bottom:8px}.conversation-item{width:100%;color:inherit;text-align:left;border:0;border-bottom:1px solid var(--line-soft);background:0 0;grid-template-columns:1fr auto;gap:5px 9px;padding:14px 15px;display:grid}.conversation-item[hidden]{display:none}.conversation-item:hover,.conversation-item.active{background:#102338}.conversation-item.active{box-shadow:inset 3px 0 var(--accent)}.customer-name{white-space:nowrap;text-overflow:ellipsis;font-weight:680;overflow:hidden}.preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;grid-column:1/-1;font-size:.84rem;overflow:hidden}.meta{color:var(--muted);font-size:.76rem}.badge{border:1px solid var(--line);width:max-content;color:var(--muted);border-radius:999px;align-items:center;padding:2px 6px;font-size:.72rem;display:inline-flex}.badge.p0{color:#ffb4b8;background:#2d151c;border-color:#71383e}.badge.p1{color:var(--amber);background:#2b2112;border-color:#654a22}.badge.ai{color:var(--accent);background:#102b31;border-color:#24575e}.conversation{background:#0a1320;grid-template-rows:auto minmax(0,1fr) auto;display:grid}.conversation-head{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:12px;min-height:72px;padding:11px 18px;display:flex}.conversation-head h2{margin:0;font-size:1rem}.conversation-heading{overflow-wrap:anywhere;flex:1;min-width:0}#conversation-account-id{user-select:all}.conversation-head p{color:var(--muted);margin:2px 0 0;font-size:.8rem}.head-actions{flex-wrap:wrap;flex-basis:100%;justify-content:flex-end;gap:8px;margin-left:auto;display:flex}.head-actions .button{white-space:nowrap}#conversation-action-dialog{width:min(460px,100vw - 40px);color:var(--text);background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:24px}#conversation-action-dialog::backdrop{background:#0009}#conversation-action-dialog h2{margin-top:0;font-size:1.1rem}#conversation-action-dialog p{line-height:1.6}#assignee-field label{margin-bottom:8px;display:block}#assignee-select{background:var(--panel-2);width:100%;color:var(--text);border:1px solid var(--line);border-radius:8px;padding:10px}.dialog-actions{justify-content:flex-end;gap:10px;margin-top:24px;display:flex}#action-dialog-error{color:var(--red)}.payment-review-card form{gap:8px;margin-top:12px;display:grid}.payment-review-card input,.payment-review-card select{width:100%;min-width:0;color:var(--text);background:var(--panel-2);border:1px solid var(--line);border-radius:8px;padding:9px}.payment-review-card label,.payment-review-card details{font-size:.8rem}.payment-review-card #review-current{color:var(--accent)}.payment-review-card #review-stamp{overflow-wrap:anywhere}.payment-review-card details{margin-top:12px}.payment-review-card summary{cursor:pointer}.payment-review-card li{overflow-wrap:anywhere;margin:10px 0}.button{border:1px solid var(--line);background:var(--panel-2);color:var(--text);border-radius:8px;padding:8px 12px;font-size:.86rem;font-weight:650}.button:hover{border-color:#3c5874}.button:disabled{opacity:.55;cursor:not-allowed}.customer-demo-link{white-space:nowrap;text-decoration:none}.language-toggle{min-width:54px}.button.primary{color:#041015;border-color:var(--accent);background:var(--accent)}.messages{flex-direction:column;gap:14px;padding:22px 24px;display:flex;overflow:auto}.message{background:var(--panel-2);border:1px solid var(--line);border-radius:12px;max-width:min(72%,680px);padding:11px 13px}.message.customer{border-bottom-left-radius:3px;align-self:flex-start}.whatsapp-typing{border:1px solid var(--line);background:var(--panel-2);color:var(--muted);border-radius:12px 12px 12px 3px;flex:none;align-self:flex-start;margin-top:-6px;padding:11px 14px}.typing-dots{align-items:center;gap:4px;height:10px;display:flex}.typing-dots i{background:currentColor;border-radius:50%;width:6px;height:6px;animation:1.2s ease-in-out infinite whatsapp-typing-bounce;display:block}.typing-dots i:nth-child(2){animation-delay:.15s}.typing-dots i:nth-child(3){animation-delay:.3s}.typing-accessible-label{clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;padding:0;position:absolute;overflow:hidden}@keyframes whatsapp-typing-bounce{0%,60%,to{opacity:.45;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}@media (prefers-reduced-motion:reduce){.typing-dots i{opacity:.7;animation:none}}.message.ai,.message.agent{background:#10313a;border-color:#235760;border-bottom-right-radius:3px;align-self:flex-end}.message.system{max-width:90%;color:var(--amber);background:#251f14;border-color:#5d4726;align-self:center;font-size:.83rem}.message-label{color:var(--muted);align-items:center;gap:7px;margin-bottom:4px;font-size:.73rem;display:flex}.message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.composer{border-top:1px solid var(--line);background:#0b1623;padding:12px 16px}.composer textarea{resize:vertical;width:100%;min-height:72px;max-height:150px;color:var(--text);border:1px solid var(--line);background:#08111d;border-radius:9px;padding:10px}.composer-row{flex-wrap:wrap;align-items:center;gap:9px;margin-top:8px;display:flex}.composer-note{color:var(--muted);font-size:.78rem}.context{background:#09121e;border-right:0;overflow:auto}.context-card{border-bottom:1px solid var(--line);padding:16px}.context-card h3{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin:0 0 12px;font-size:.85rem}.app-shell .topbar{gap:10px}.app-shell .topbar .brand{min-width:185px}.account-shortcuts{flex-shrink:0;gap:6px;display:flex}.account-shortcuts .button{white-space:nowrap}.context-title{justify-content:space-between;align-items:center;gap:8px;margin-bottom:12px;display:flex}.context-title h3,.context-title h2{margin:0}.profile-field{grid-template-columns:64px minmax(0,1fr);align-items:start;gap:8px;margin:9px 0;font-size:.82rem;display:grid}.profile-field label{color:var(--muted);padding-top:5px}.profile-field input{width:100%;min-width:0;color:var(--text);background:0 0;border:1px solid #0000;border-radius:6px;padding:5px 7px;font-size:.82rem}.profile-field input[readonly]{padding-left:0}.profile-field small{color:var(--muted);font-size:.65rem;display:block}.profile-field small:empty,#profile-feedback:empty{display:none}.editing .profile-field input{background:var(--panel-2);border-color:var(--line)}.profile-actions{gap:8px;margin:12px 0;display:flex}.profile-actions[hidden]{display:none}.conversation-summary-card h4{color:var(--accent);margin:14px 0 5px;font-size:.78rem}.conversation-summary-card p,.conversation-summary-card li{overflow-wrap:anywhere}#insight-needs,.conversation-summary-card li{font-size:.82rem;line-height:1.65}.conversation-summary-card ul{margin:4px 0;padding-left:18px}.conversation-summary-card li{margin:6px 0}#workspace-account-dialog,#workspace-account-alias-dialog{width:min(560px,100vw - 32px);max-height:85dvh;color:var(--text);background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:22px}#workspace-account-dialog::backdrop,#workspace-account-alias-dialog::backdrop{background:#000a}#workspace-account-alias-dialog{width:min(440px,100vw - 32px)}#workspace-account-alias-dialog h2{margin-top:0;font-size:1.1rem}#workspace-account-alias-dialog label{margin:14px 0 8px;display:block}#workspace-account-alias{width:100%}#workspace-account-title{font-size:1.1rem}.account-dialog-actions{align-items:center;gap:8px;display:flex}.workspace-account-card{border:1px solid var(--line);border-radius:9px;margin:12px 0;padding:14px}.workspace-account-card h3{overflow-wrap:anywhere;margin:0 0 8px;font-size:.95rem}.workspace-account-card .button{margin:6px 8px 0 0}.workspace-account-card img{border-radius:8px;max-width:100%;height:auto;margin:12px auto;display:block}.workspace-account-card .account-active{color:var(--accent)}@media (width<=1280px){.topbar .workspace-label,.topbar .demo-strip{display:none}}@media (width<=1000px){.topbar .brand{min-width:0!important}.topbar .brand small,.topbar .customer-demo-link{display:none}}@media (width<=760px){.account-shortcuts .button{padding:6px;font-size:.75rem}.topbar #sound-toggle,.topbar .avatar{display:none}}.fact{grid-template-columns:92px 1fr;gap:8px;margin:8px 0;font-size:.86rem;display:grid}.fact span:first-child{color:var(--muted)}.order{border:1px solid var(--line);background:var(--panel);border-radius:9px;padding:10px}.order strong{display:block}.order small{color:var(--muted)}.warning{color:var(--amber);border-left:2px solid var(--amber);margin-top:10px;padding-left:9px;font-size:.8rem}.login-page{background:radial-gradient(circle at 50% 0, #12364c 0, transparent 45%), var(--ink);place-items:center;min-height:100vh;padding:24px;display:grid}.login-language{position:fixed;top:18px;right:18px}.login-card{border:1px solid var(--line);background:#0c1522f5;border-radius:16px;width:min(420px,100%);padding:28px;box-shadow:0 24px 80px #00000059}.login-card h1{margin:12px 0 4px;font-size:1.4rem}.login-card>p{color:var(--muted);margin:0 0 22px}.field{gap:6px;margin:14px 0;display:grid}.field label{color:var(--muted);font-size:.88rem}.field input{color:var(--text);border:1px solid var(--line);background:#07111d;border-radius:8px;padding:11px}.error{color:#ffb0b5;min-height:1.5em;font-size:.85rem}.demo-strip{color:#d9faff;background:#12313b;border:1px solid #245962;border-radius:8px;padding:7px 12px;font-size:.78rem}.customer-demo-page{background:radial-gradient(circle at 30% 0,#173b4d 0,#0000 36%),#07101a;min-height:100vh}.simulator-toolbar{border-bottom:1px solid var(--line);background:#070d16eb;align-items:center;gap:12px;min-height:58px;padding:9px 20px;display:flex}.simulator-toolbar a{text-decoration:none}.customer-demo-layout{grid-template-columns:minmax(340px,430px) minmax(300px,460px);justify-content:center;align-items:center;gap:48px;min-height:calc(100vh - 58px);padding:34px;display:grid}.customer-phone{color:#17202a;background:#f4f7f9;border:8px solid #172332;border-radius:30px;grid-template-rows:auto 1fr auto auto;height:min(760px,100vh - 100px);min-height:570px;display:grid;overflow:hidden;box-shadow:0 28px 90px #00000073}.customer-chat-head{color:#fff;background:#0c2532;align-items:center;gap:11px;padding:17px 18px;display:flex}.customer-chat-head small{color:#b9ccd5;font-size:.72rem;display:block}.customer-brand-mark{color:#062129;background:#56d4c7;border-radius:50%;place-items:center;width:38px;height:38px;font-weight:900;display:grid}.customer-status-dot{background:#65d6a5;border-radius:50%;width:9px;height:9px;margin-left:auto;box-shadow:0 0 9px #65d6a5}.customer-messages{background:linear-gradient(#f1f6f8f0,#f1f6f8f0),radial-gradient(circle,#afbec4 1px,#0000 1px) 0 0/18px 18px;flex-direction:column;gap:10px;min-height:0;padding:18px 15px;display:flex;overflow:auto}.customer-bubble{border-radius:12px;max-width:83%;padding:9px 11px 7px;box-shadow:0 1px 2px #0000001f}.customer-bubble p{white-space:pre-wrap;margin:0}.customer-bubble small{color:#64717a;text-align:right;margin-top:4px;font-size:.66rem;display:block}.customer-bubble.incoming{background:#fff;border-bottom-left-radius:3px;align-self:flex-start}.customer-bubble.outgoing{background:#cff4e4;border-bottom-right-radius:3px;align-self:flex-end}.customer-composer{background:#fff;border-top:1px solid #dce4e8;grid-template-columns:1fr 42px;align-items:end;gap:8px;padding:11px 12px;display:grid}.customer-composer textarea{resize:vertical;color:#17202a;background:#f8fafb;border:1px solid #ccd7dc;border-radius:18px;min-height:42px;max-height:110px;padding:9px 13px}.customer-send{color:#052126;background:#42cfbf;border:0;border-radius:50%;width:42px;height:42px;font-size:1.35rem;font-weight:800}.customer-privacy{color:#6f7c84;text-align:center;background:#fff;margin:0;padding:0 16px 12px;font-size:.68rem}.simulator-controls{align-content:center;gap:18px;display:grid}.simulator-controls h1{margin:5px 0 8px;font-size:clamp(1.7rem,3vw,2.45rem);line-height:1.15}.simulator-controls p{color:var(--muted)}.eyebrow{color:var(--accent);letter-spacing:.14em;text-transform:uppercase;font-size:.74rem;font-weight:800}.simulator-controls .field{margin:0}.simulator-controls input,.simulator-controls select{color:var(--text);border:1px solid var(--line);background:#0a1420;border-radius:8px;padding:10px}.simulator-state{border:1px solid var(--line);background:var(--panel);border-radius:10px;grid-template-columns:110px 1fr;gap:8px 12px;padding:14px;display:grid}.simulator-state span{color:var(--muted)}.quick-tests{grid-template-columns:1fr 1fr;gap:8px;display:grid}.quick-tests strong{grid-column:1/-1}.quick-tests button{color:var(--muted);border:1px solid var(--line);text-align:left;background:#0c1926;border-radius:8px;padding:9px}.quick-tests button:hover{color:var(--text);border-color:var(--accent)}.panel-layout{grid-template-rows:58px 1fr;min-height:100vh;display:grid}.panel-body{grid-template-columns:76px minmax(0,1fr);min-height:0;display:grid}.panel-body.without-rail{grid-template-columns:minmax(0,1fr)}.panel-content{background:radial-gradient(circle at 80% 0, #102c42 0, transparent 35%), var(--ink);padding:26px;overflow:auto}.page-title{align-items:end;gap:12px;margin-bottom:22px;display:flex}.page-title h1{margin:0;font-size:1.5rem}.page-title p{color:var(--muted);margin:0}.card-grid{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:14px;display:grid}.panel-card{border:1px solid var(--line);border-radius:var(--radius);background:#0c1522eb;padding:18px}.panel-card h2,.panel-card h3{margin:0 0 12px;font-size:1rem}.metric{color:var(--accent);font-size:2rem;font-weight:750}.data-table{border-collapse:collapse;background:var(--panel);border:1px solid var(--line);width:100%}.data-table th,.data-table td{text-align:left;border-bottom:1px solid var(--line);padding:11px 12px;font-size:.88rem}.data-table th{color:var(--muted);font-weight:600}.stack{gap:14px;display:grid}.settings-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}@media (width<=1100px){.workspace{grid-template-columns:var(--workspace-rail-width,52px) 280px minmax(400px, 1fr)}.context{display:none}}@media (width<=760px){.topbar{padding:0 12px}.brand{min-width:0}.brand small,.project-switch,.live{display:none}.workspace{grid-template-columns:1fr}.rail,.queue{display:none}.conversation{min-height:calc(100vh - 58px)}.message{max-width:88%}.panel-body{grid-template-columns:1fr}.panel-body .rail{z-index:5;flex-direction:row;justify-content:space-around;display:flex;position:fixed;bottom:0;left:0;right:0}.panel-content{padding:18px 14px 90px}.settings-grid{grid-template-columns:1fr}.customer-demo-layout{grid-template-columns:1fr;padding:18px 12px}.customer-phone{justify-self:center;width:min(100%,430px);height:680px}.simulator-controls{justify-self:center;width:min(100%,430px);padding-bottom:30px}.simulator-toolbar strong{display:none}}.message-translation{border-top:1px solid var(--line);margin-top:12px;padding-top:10px}.message-translation small{color:var(--muted);font-size:.72rem}.message-translation p{color:var(--text);margin:5px 0 0;font-size:.88rem;line-height:1.6}.composer textarea:disabled{color:#8893a1;cursor:not-allowed;opacity:.7;background:#202833;border-color:#34404c}.draft-translation{border:1px solid var(--line);background:#10212d;border-radius:9px;margin-bottom:10px;padding:10px 12px}.draft-translation-head{justify-content:space-between;align-items:center;gap:12px;display:flex}.draft-translation-head strong{color:var(--cyan);font-size:.8rem}.draft-translation p{white-space:pre-wrap;overflow-wrap:anywhere;max-height:110px;margin:8px 0 0;font-size:.85rem;overflow-y:auto}.draft-translation .button{flex-shrink:0}.composer-row>.button{white-space:nowrap;flex-shrink:0}.badge.handoff-needed{white-space:normal;color:#fff;background:#b82035;border:1px solid #ff7888;border-radius:6px;grid-column:1/-1;max-width:100%;padding:6px 9px;font-size:.82rem;font-weight:700}.conversation-item .customer-name{grid-column:1/-1}.conversation-account{color:#a8eced;white-space:normal;overflow-wrap:anywhere;grid-column:1/-1;font-size:.85rem;font-weight:650}.conversation-item .conversation-time{color:#8497aa;grid-column:1/-1;font-size:.72rem}@media (width<=1100px){.workspace-mobile-nav{border-bottom:1px solid var(--line);background:var(--panel);justify-content:flex-end;gap:8px;padding:8px 12px;display:flex}.mobile-queue-button{display:none}.app-shell[data-mobile-view=context] .workspace{grid-template-columns:var(--workspace-rail-width,52px) 280px minmax(0, 1fr)}.app-shell[data-has-rail=false] .workspace{grid-template-columns:280px minmax(0,1fr)}.app-shell[data-mobile-view=context] .conversation{display:none}.app-shell[data-mobile-view=context] .context{min-width:0;display:block}.app-shell .topbar{overflow-x:auto}.conversation{min-width:0;min-height:0}}@media (width<=760px){.panel-layout{grid-template-rows:auto 1fr}.panel-layout .topbar{flex-wrap:wrap;gap:6px;min-height:58px;padding:8px 10px}.panel-layout .project-switch{max-width:130px;display:block}.panel-layout .topbar .demo-strip,.panel-layout .topbar .customer-demo-link{display:none}.app-shell{grid-template-rows:auto auto minmax(0,1fr)}.app-shell .topbar{flex-wrap:wrap;gap:6px;min-height:58px;padding:8px 10px}.app-shell .topbar .brand{min-width:0;margin-right:auto}.app-shell .topbar .workspace-label,.app-shell .topbar #sound-toggle,.app-shell .topbar .avatar,.app-shell .topbar .demo-strip{display:none}.app-shell .project-switch{max-width:130px;display:block}.app-shell .account-shortcuts .button{padding:6px;font-size:.75rem}.workspace-mobile-nav{justify-content:stretch;gap:6px;padding:8px}.workspace-mobile-nav .button{flex:1;min-width:0;padding:8px 4px;font-size:.75rem}.mobile-queue-button{display:block}.workspace-mobile-nav [aria-pressed=true]{border-color:var(--accent);color:var(--accent)}.app-shell .workspace,.app-shell[data-mobile-view=context] .workspace{grid-template-columns:minmax(0,1fr);overflow:hidden}.app-shell[data-has-rail=false] .workspace{grid-template-columns:minmax(0,1fr)}.app-shell .queue,.app-shell .conversation,.app-shell .context{min-width:0;min-height:0;display:none}.app-shell:not([data-mobile-view]) .queue,.app-shell[data-mobile-view=queue] .queue{display:block}.app-shell[data-mobile-view=conversation] .conversation{display:grid}.app-shell[data-mobile-view=context] .context{display:block}.conversation-head{gap:8px;padding:8px 12px}.conversation-head .avatar{width:30px;height:30px}.messages{overscroll-behavior:contain;padding:12px}.composer{padding:8px 10px max(8px, env(safe-area-inset-bottom))}.composer textarea{height:54px;min-height:54px;max-height:100px}.composer-row{gap:6px}.composer-row .composer-note{flex-basis:100%;order:5}.draft-translation{max-height:100px;padding:7px;overflow:auto}.composer:not([data-has-draft=true]) .draft-translation{display:none}.context{padding-bottom:env(safe-area-inset-bottom);overscroll-behavior:contain}#workspace-account-dialog{max-height:85dvh;overflow:auto}}@media (width<=760px) and (height<=680px){.composer-row .composer-note{display:none}}@media (width<=1100px) and (height<=540px){.conversation{grid-template-rows:auto minmax(48px,1fr) auto;overflow-y:auto}.conversation-head{gap:6px;min-width:0;padding:8px 12px}.conversation-head h2,.conversation-heading p{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.head-actions{flex-shrink:0;flex-basis:auto}.messages{min-height:0;padding:8px 12px}.composer{padding:8px 10px max(8px, env(safe-area-inset-bottom))}.composer textarea{height:44px;min-height:44px;max-height:64px}.composer:not([data-has-draft=true]) .draft-translation{display:none}.composer .draft-translation{max-height:90px;margin-bottom:6px;padding:6px;overflow:auto}.composer-row .composer-note{display:none}}@media (width<=760px){.workspace-mobile-nav{flex-wrap:wrap}.workspace-mobile-nav .mobile-admin-link{text-align:center;flex:0 0 100%}}.admin-form[hidden]{display:none}.member-password-toggle{align-items:center;gap:8px;display:flex}.member-password-toggle input{width:auto}.account-shortcuts{flex-wrap:wrap;gap:6px;display:flex}#platform-account-dialog,#workspace-qr-dialog{width:min(520px,100vw - 24px);max-height:85dvh;color:var(--text);background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:20px;overflow:auto}#platform-account-dialog::backdrop,#workspace-qr-dialog::backdrop{background:#000a}#platform-account-dialog form{gap:10px;margin:16px 0;display:grid}#platform-account-dialog form[hidden]{display:none}#platform-account-list{gap:10px;margin:14px 0;display:grid}.platform-account-card{text-align:left;overflow-wrap:anywhere}#platform-account-password{width:100%}#workspace-qr-dialog img{max-width:100%;height:auto;margin:12px auto;display:block}#workspace-account-dialog>.context-title,.account-dialog-header{z-index:1;background:var(--panel);padding:12px 0;position:sticky;top:-22px}#workspace-qr-dialog .account-dialog-header{top:-20px}.account-dialog-header .button{flex-shrink:0}@media (width<=760px){#workspace-account-dialog>.context-title{flex-wrap:wrap}}.conversation-item{position:relative}.unread-bubble{color:#061510;background:#25d366;border-radius:12px;justify-content:center;align-items:center;min-width:22px;height:22px;padding:0 5px;font-size:12px;font-weight:700;display:inline-flex;position:absolute;top:16px;right:12px}.unread-bubble[hidden]{display:none}.conversation-item .customer-name{padding-right:34px}#conversation-avatar img{object-fit:cover;border-radius:50%;width:100%;height:100%}.attachment-drafts{max-height:220px;font-size:12px;overflow:auto}.attachment-draft{align-items:center;gap:8px;margin:6px 0;display:flex}.attachment-draft img,.attachment-draft video{object-fit:contain;width:68px;height:50px}.attachment-draft span{overflow-wrap:anywhere;flex:1}.panel-resizer{z-index:5;cursor:col-resize;touch-action:none;width:9px;position:absolute;top:0;bottom:0;transform:translate(-50%)}.queue-resizer{left:calc(var(--workspace-rail-width,52px) + var(--queue-width,330px))}.app-shell[data-has-rail=false] .queue-resizer{left:var(--queue-width,330px)}.context-resizer{right:calc(var(--context-width,300px) - 9px)}.panel-resizer:after{content:"";background:0 0;width:2px;transition:background .15s;position:absolute;top:0;bottom:0;left:4px}.panel-resizer:hover:after,.panel-resizer:focus-visible:after,.resizing-panels .panel-resizer:after{background:var(--accent)}.resizing-panels{cursor:col-resize;user-select:none}.message-scroll-region{min-height:0;position:relative;overflow:hidden}.message-scroll-region .messages{height:100%}.jump-to-latest{background:var(--accent);color:var(--ink);border-radius:24px;position:absolute;bottom:16px;right:22px;box-shadow:0 4px 18px #0008}.jump-to-latest[hidden]{display:none}.conversation-item .queue-avatar{grid-area:1/1;width:32px;height:32px}.queue-avatar img{object-fit:cover;border-radius:50%;width:100%;height:100%}.conversation-item{grid-template-columns:32px minmax(0,1fr)}.conversation-item .customer-name{grid-area:1/2;align-self:center}.conversation-item .conversation-time{flex-wrap:wrap;gap:4px 8px;display:flex}.conversation-item .conversation-account{color:var(--muted);font-size:.67rem;font-weight:400}.group-management-row{border-top:1px solid var(--line);gap:8px;padding:12px 0;display:grid}.group-management-row form,#customer-groups-dialog>form{gap:8px;display:flex}.group-management-row input[type=checkbox]{width:auto;margin-right:8px}@media (width<=1100px){.panel-resizer{display:none}}#customer-groups-dialog{background:var(--panel);width:min(560px,100vw - 32px);max-height:85dvh;color:var(--text);border:1px solid var(--line);border-radius:var(--radius);padding:22px;overflow:auto}#customer-groups-dialog::backdrop{background:#000a}#customer-groups-dialog input:not([type=checkbox]){border:1px solid var(--line);min-width:0;color:var(--text);background:#0a1420;border-radius:7px;flex:1;padding:8px 10px}.topbar .button,.topbar .live{white-space:nowrap}@media (width>=1101px){.topbar{gap:10px}.topbar .brand{min-width:180px}}#group-members-dialog{background:var(--panel);width:min(700px,100vw - 32px);max-height:85dvh;color:var(--text);border:1px solid var(--line);border-radius:var(--radius);padding:22px;overflow:auto}#group-members-dialog::backdrop{background:#000a}#group-members-dialog input[type=search]{width:100%;color:var(--text);border:1px solid var(--line);background:#0a1420;border-radius:7px;padding:8px 10px}.group-member-candidates{max-height:48dvh;margin:12px 0;overflow:auto}.group-member-candidate{border-bottom:1px solid var(--line);cursor:pointer;gap:12px;padding:12px;display:flex}.group-member-candidate input{flex:none;width:auto}.group-member-candidate span{gap:4px;min-width:0;display:grid}.group-member-candidate small{color:var(--muted);overflow-wrap:anywhere}.queue,.context{min-width:0}.panel-resizer[hidden],.panel-restore[hidden]{display:none}.panel-restore{z-index:6;background:var(--panel-2);width:28px;height:48px;color:var(--accent);border:1px solid var(--line);border-radius:8px;font-size:26px;position:absolute;top:45%;box-shadow:0 2px 10px #0005}.queue-restore{left:calc(var(--workspace-rail-width,52px) + 6px)}.app-shell[data-has-rail=false] .queue-restore{left:6px}.context-restore{right:6px}@media (width>=1101px){.workspace[data-queue-collapsed=true] .queue,.workspace[data-context-collapsed=true] .context{visibility:hidden;border:0;overflow:hidden}.app-shell:not(.resizing-panels) .workspace{transition:grid-template-columns .18s ease-out}.resizing-panels .queue,.resizing-panels .context{overflow-x:hidden}}@media (width<=1100px){.panel-restore{display:none}}@media (prefers-reduced-motion:reduce){.app-shell:not(.resizing-panels) .workspace{transition:none}}.app-shell{--workspace-rail-width:52px}.app-shell .rail{gap:10px;padding:12px 7px}.app-shell .rail a{width:36px;height:40px;padding:8px}.app-shell .rail svg{flex-shrink:0;width:22px;height:22px}.group-management-actions{gap:8px;display:flex}.group-management-actions .button{white-space:nowrap;flex:1;min-width:0;padding-inline:8px}.group-rename-form input{min-width:0}.mobile-header-toggle,.mobile-chat-back{display:none}.messages{overflow-anchor:none;scroll-behavior:auto}@media (width<=760px){.app-shell .mobile-header-toggle{white-space:nowrap;align-items:center;min-height:44px;padding:6px 10px;font-size:.75rem;display:inline-flex}.app-shell[data-mobile-view=conversation][data-mobile-header-collapsed=true]{grid-template-rows:minmax(0,1fr)}.app-shell[data-mobile-view=conversation][data-mobile-header-collapsed=true] .topbar,.app-shell[data-mobile-view=conversation][data-mobile-header-collapsed=true] .workspace-mobile-nav,.app-shell[data-mobile-view=conversation][data-mobile-header-collapsed=true] .conversation-heading p,.app-shell[data-mobile-view=conversation][data-mobile-header-collapsed=true] .head-actions{display:none}.app-shell[data-mobile-header-collapsed=true] .conversation-head{gap:8px;min-height:56px;padding:6px 10px}.app-shell[data-mobile-header-collapsed=true] .conversation-head .avatar{flex-shrink:0;width:30px;height:30px}.app-shell[data-mobile-header-collapsed=true] .conversation-head h2{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.app-shell[data-mobile-header-collapsed=true] .mobile-chat-back{flex-shrink:0;justify-content:center;align-items:center;width:44px;min-height:44px;padding:0;display:inline-flex}.app-shell[data-mobile-view=queue][data-mobile-queue-header-collapsed=true]{grid-template-rows:minmax(0,1fr)}.app-shell[data-mobile-view=queue][data-mobile-queue-header-collapsed=true] .topbar,.app-shell[data-mobile-view=queue][data-mobile-queue-header-collapsed=true] .workspace-mobile-nav,.app-shell[data-mobile-queue-header-collapsed=true] #queue-filters{display:none}}.primary-account-warning{color:#b91c1c;font-size:.875rem;font-weight:700}.primary-account-warning[hidden]{display:none}:root{color-scheme:light;--ink:#f5f7f6;--panel:#fff;--panel-2:#f0f4f2;--line:#dce5df;--line-soft:#edf1ee;--text:#202a25;--muted:#63736a;--accent:#2d7d60;--accent-strong:#22664d;--cyan:var(--accent);--blue:#326d9a;--amber:#956313;--red:#b84040;--green:#2d7d60;--radius:12px;font-family:Segoe UI,Microsoft YaHei,Noto Sans SC,system-ui,sans-serif}body{font-size:14px}[hidden]{display:none!important}button,input,select,textarea{transition:background-color .15s,border-color .15s}input,select,textarea{accent-color:var(--accent)}input::placeholder,textarea::placeholder{color:#7c8982;opacity:1}.app-shell,.panel-content,.login-page,.customer-demo-page{background:var(--ink)}.topbar{background:var(--panel);backdrop-filter:none;gap:12px;padding-inline:18px}.brand{letter-spacing:0;min-width:170px}.brand small{letter-spacing:.08em;text-transform:uppercase;font-size:10px}.brand-mark{background:var(--accent);color:#fff;box-shadow:none;border-radius:10px}.brand-mark:has(img){background:#000;flex-shrink:0;width:38px;height:38px;overflow:hidden}.brand-mark img{object-fit:contain;width:100%;height:100%;display:block}.project-switch{background:var(--panel-2);border-color:#0000;font-size:13px}.live{font-size:12px}.live:before{box-shadow:none}.live[data-connected=false]:before{background:var(--amber)}.avatar{color:var(--accent-strong);background:#e5eee8}.button{border-color:var(--line);background:#fff;border-radius:8px;padding:8px 12px;font-size:13px;font-weight:600}.button:hover:not(:disabled){background:#edf4ef;border-color:#aec9b9}.button.primary{background:var(--accent);border-color:var(--accent);color:#fff}.button.primary:hover:not(:disabled){background:var(--accent-strong);border-color:var(--accent-strong)}.button.danger{color:var(--red);background:#fff;border-color:#ebd5d5}.button.danger:hover:not(:disabled){background:#fff0ef;border-color:#d8a7a7}.button:disabled{opacity:.5}.button.compact{padding:5px 8px;font-size:12px}.button[href]{text-decoration:none}.badge{background:var(--panel-2);color:var(--muted);border:0;padding:3px 8px;font-size:11px}.badge.ai{color:var(--accent-strong);background:#e7f2ec;border:0}.badge.p0{color:#a33333;background:#fce9e8;border:0}.badge.p1,.badge.p2,.badge.p3{color:#865a15;background:#fff3da;border:0}.demo-strip{color:var(--accent-strong);background:#eaf4ed;border:0;font-size:11px}.rail{border-color:var(--line);background:#edf2ef}.rail a.active,.rail a:hover{color:var(--accent-strong);background:#dcebe1}.app-shell .rail a{height:auto;min-height:44px}.rail svg{width:21px;height:21px}.panel-layout .rail a span{font-size:11px;line-height:1.4}.app-shell .workspace{grid-template-columns:var(--workspace-rail-width,52px) var(--queue-width,330px) minmax(360px, 1fr) var(--context-width,300px)}.app-shell[data-has-rail=false] .workspace{grid-template-columns:var(--queue-width,330px) minmax(360px, 1fr) var(--context-width,300px)}.queue,.section-head{background:var(--panel)}.section-head{padding:18px 16px 14px}.queue-heading{justify-content:space-between;align-items:center;gap:8px;margin-bottom:14px;display:flex}.queue-heading h1{margin:0;font-size:18px}.queue-heading .button{color:var(--accent);border:0}.queue .search{color:var(--text);background:#f5f5f5 url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='none' stroke='%2363736a' stroke-width='2'%3E%3Ccircle cx='10.5' cy='10.5' r='6.5'/%3E%3Cpath d='m16 16 5 5'/%3E%3C/svg%3E") 14px/17px no-repeat;border:1px solid #0000;border-radius:999px;margin-bottom:10px;padding:10px 14px 10px 40px;font-size:13px}.queue .filter-row{flex-wrap:wrap;gap:7px;display:flex}.queue .filter-row select{appearance:none;width:72px;min-width:0;max-width:100%;color:var(--muted);cursor:pointer;background:#fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 16 16' fill='none' stroke='%2363736a' stroke-width='1.5'%3E%3Cpath d='m4 6 4 4 4-4'/%3E%3C/svg%3E") right 9px center/13px no-repeat;border:1px solid #d5d9d6;border-radius:999px;flex:none;padding:6px 28px 6px 12px;font-size:13px}.queue .filter-row select:has(option:checked:not([value=""])){color:#1b603b;background-color:#d9fdd3;border-color:#b2d1ac}.queue .filter-row select:hover{background-color:#edf6ef;border-color:#a9bdb0}html[lang=en] .queue .filter-row select{width:96px}.queue-quick-filter{color:var(--muted);font:inherit;cursor:pointer;background:#fff;border:1px solid #d5d9d6;border-radius:999px;flex:none;padding:6px 12px;font-size:13px}.queue-quick-filter[aria-pressed=true]{color:#1b603b;background:#d9fdd3;border-color:#b2d1ac}.queue-quick-filter:hover{border-color:#a9bdb0}.conversation-item:has(.unread-bubble:not([hidden])) .queue-alert{right:44px}.conversation-item{border-bottom:1px solid var(--line-soft);grid-template-columns:38px minmax(0,1fr) auto;gap:5px 12px;padding:15px 16px}.conversation-item:hover{background:#f5f8f6}.conversation-item.active{box-shadow:inset 3px 0 var(--accent);background:#e7f2ec}.conversation-item.needs-human{box-shadow:none}.conversation-item.needs-human.active{box-shadow:inset 3px 0 var(--accent)}.conversation-item .queue-avatar{grid-row:1/3;width:38px;height:38px}.conversation-item .customer-name{grid-area:1/2;font-size:14px;font-weight:600}.conversation-item .conversation-time{white-space:nowrap;grid-area:1/3;place-self:center end;font-size:11px}.conversation-item .conversation-account{color:var(--muted);grid-area:2/2/auto/-1;font-size:11px}.conversation-item .preview{grid-column:2/-1;margin:2px 0;font-size:12px}.conversation-item>.badge{grid-column:2/-1;font-size:11px}.badge.handoff-needed{color:#865a15;background:#fff2da;border:0;border-radius:6px;grid-column:2;width:fit-content;padding:3px 8px;font-size:11px;font-weight:600}.conversation-item .queue-alert{grid-column:auto;position:absolute;bottom:15px;right:16px}.conversation-item .unread-bubble{background:var(--accent);color:#fff;min-width:20px;height:20px;font-size:11px;top:auto;bottom:15px;right:16px}.queue-empty{color:var(--muted);text-align:center;padding:32px 18px;line-height:1.8}.conversation{background:#eef3ef}.conversation-head{background:#fff;gap:10px;min-height:76px;padding:13px 18px}.conversation-head .avatar{width:40px;height:40px}.conversation-head h2{font-size:16px;font-weight:650}.conversation-head p{font-size:11px;line-height:1.6}.head-actions{flex-basis:auto;gap:6px}.head-actions .button{padding:6px 9px;font-size:12px}.context-toggle{align-items:center;gap:5px;display:inline-flex}.context-toggle svg{width:16px;height:16px}.messages{gap:16px;padding:24px}.message{background:#fff;border:0;border-radius:10px;max-width:min(82%,660px);padding:10px 13px;font-size:14px;box-shadow:0 1px 2px #253e2d0d}.message.customer{border-bottom-left-radius:3px}.message.ai,.message.agent{background:#dceee1;border:0}.message.system{color:#71531e;background:#fff4df;border:0;font-size:12px}.message-label{color:#66796d;gap:8px;font-size:11px}.message-label>span:first-child{white-space:nowrap;flex-shrink:0}.message-label time{white-space:nowrap;margin-left:auto}.message-label:has(>time.message-timestamp){flex-wrap:wrap}.message-label time.message-timestamp{white-space:normal;text-align:right;flex-wrap:wrap;justify-content:flex-end;gap:0 4px;min-width:0;max-width:100%;display:inline-flex}.message-label time.message-timestamp>span{white-space:nowrap}.customer-message-receipt{color:#b8bec7;flex:0 0 16px;justify-content:center;align-items:center;width:16px;height:16px;display:inline-flex}.customer-message-receipt.is-read{color:#00b5a5}.customer-message-receipt.is-stopped{color:#c33b32}.customer-message-receipt svg{fill:none;stroke:currentColor;stroke-width:1.5px;stroke-linecap:round;stroke-linejoin:round;width:16px;height:16px}.customer-message-receipt.is-pending svg{animation:1s linear infinite customer-receipt-spin}.customer-message-receipt.is-pending circle{stroke-dasharray:25 12}@keyframes customer-receipt-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.customer-message-receipt.is-pending svg{animation:none}}.message-translation{color:var(--muted);border-top:1px solid #65736a26}.message-translation small,.message a{color:var(--accent-strong)}.message-media{gap:8px;min-width:0;margin-top:8px;display:grid}.message-media img,.message-media video{object-fit:contain;background:#e7ece9;border-radius:8px;width:min(440px,100%);max-width:100%;max-height:380px;display:block}.message-media audio{width:min(360px,100%)}.media-download{overflow-wrap:anywhere;font-size:12px}.message-document{margin:8px 0}.message-document-card{background:#edf0f1;border-radius:8px;align-items:center;min-width:0;display:flex}.message.agent .message-document-card,.message.ai .message-document-card{background:#cfe4d5}.message-document-open{border-radius:8px;flex:1;align-items:center;gap:14px;min-width:0;padding:14px 12px;text-decoration:none;display:flex}.message a.message-document-open{color:inherit}.message-document-icon{box-sizing:border-box;color:#fff;letter-spacing:.2px;clip-path:polygon(0 0,70% 0,100% 24%,100% 100%,0 100%);background:#587da8;border-radius:3px;flex:0 0 34px;justify-content:center;align-items:flex-end;height:42px;padding-bottom:6px;font-size:10px;font-weight:700;line-height:1;display:flex;position:relative}.message-document-icon:after{content:"";background:#ffffff52;border-bottom-left-radius:2px;width:10px;height:10px;position:absolute;top:0;right:0}.message-document-icon.is-pdf{background:#e84465}.message-document-details{flex:1;gap:5px;min-width:0;display:grid}.message-document-name{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:500;line-height:1.4;overflow:hidden}.message-document-meta{color:#68766f;font-size:12px;line-height:1.3}.message a.message-document-download{color:#586f60;border:1px solid #6e807680;border-radius:50%;flex:0 0 34px;place-items:center;width:34px;height:34px;margin-right:10px;display:grid}.message-document-download svg{fill:none;stroke:currentColor;stroke-width:1.6px;stroke-linecap:round;stroke-linejoin:round;width:19px;height:19px}.message-document-open:hover,.message-document-download:hover{background:#263d2e0a}.message-document-open:focus-visible,.message-document-download:focus-visible{outline:2px solid var(--accent-strong);outline-offset:2px}@media (width<=480px){.message-document-open{gap:10px;padding:12px 10px}.message a.message-document-download{margin-right:8px}}.message-structured{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit}.message.message-call{width:320px;max-width:min(82%,400px);padding:8px}.message-call>.message-label{flex-wrap:wrap;min-height:18px;margin-bottom:4px;padding:0 5px}.message-call-card{background:#f0f4f1;border-radius:9px;align-items:center;gap:16px;min-width:0;padding:18px 16px;display:flex}.message.agent .message-call-card,.message.ai .message-call-card{background:#d0e9ce}.message-call-icon{color:#17231c;background:#fff;border-radius:50%;flex:0 0 48px;place-items:center;width:48px;height:48px;display:grid}.message-call-icon svg{fill:currentColor;width:26px;height:26px}.message-call-direction{fill:none;stroke:currentColor;stroke-width:2px;stroke-linecap:round;stroke-linejoin:round}.message-call-details{gap:5px;min-width:0;display:grid}.message-call-title{font-size:18px;line-height:1.35}.message-call-status{color:#61735f;overflow-wrap:anywhere;font-size:14px;line-height:1.4}@media (width<=480px){.message.message-call{max-width:94%}.message-call-card{gap:12px;padding:14px 12px}.message-call-title{font-size:17px}}.conversation-item>.badge:not(.queue-alert){overflow-wrap:anywhere;max-width:calc(100% - 36px)}.jump-to-latest{color:var(--accent-strong);border:1px solid var(--line);background:#fff;box-shadow:0 4px 18px #243b2c15}.composer{background:#fff;padding:12px 18px}.composer textarea{min-height:64px;color:var(--text);background:#f3f6f4;border-color:#0000;border-radius:10px;padding:12px;font-size:14px}.composer textarea:focus{outline-color:var(--accent);border-color:#9fbfae}.composer textarea:disabled{color:var(--muted);border-color:var(--line-soft);opacity:1;background:#f0f3f1}.composer-row{gap:8px}.composer-row>.composer-note{flex:1;min-width:100px}.composer-note{font-size:12px;line-height:1.6}.draft-translation{background:#f4f8f5;border:0;margin-bottom:10px;padding:9px 12px}.draft-translation-head strong{color:var(--accent-strong)}.draft-translation p{font-size:12px}.composer:not([data-has-draft=true]) .draft-translation{display:none}.composer[data-internal=true] textarea{background:#fff6e4;border-color:#e6cb91}.composer[data-internal=true] #note{color:#865a15;background:#fff2da;border-color:#e6cb91}.context{background:#fff}.context-header{z-index:2;border-bottom:1px solid var(--line);background:#fff;justify-content:space-between;align-items:center;gap:8px;padding:14px 16px;display:flex;position:sticky;top:0}.context-header strong{font-size:14px}.context-card{padding:18px 16px}.context-card h3{text-transform:none;letter-spacing:0;color:var(--text);font-size:14px;font-weight:650}.context-card h4{color:var(--accent-strong);font-size:12px}.context-card .fact,.profile-field{font-size:12px}.profile-field{grid-template-columns:56px minmax(0,1fr)}.customer-profile-card>.fact{grid-template-columns:56px minmax(0,1fr);align-items:start;margin:9px 0}.customer-profile-card>.fact>span,.customer-profile-card>.fact>strong{padding-top:5px}.customer-profile-card>.fact>strong{font-weight:400}.conversation-summary-card #insight-status:empty{display:none}.profile-field input{color:var(--text);font-size:12px}.profile-field small{font-size:10px}.conversation-summary-card li,#insight-needs{font-size:12px}.alert-context-card{background:#fffaf0}.alert-context-card[data-pending=false],.alert-context-card .button{background:#fff}.payment-review-card input,.payment-review-card select{background:#f5f7f6;font-size:12px}.payment-review-card #review-current{background:#e7f2ec;border-radius:6px;padding:4px 8px;font-size:12px;display:inline-block}.panel-restore{background:#fff;box-shadow:0 2px 8px #243b2c12}dialog{box-shadow:0 20px 70px #17352226}dialog::backdrop,#conversation-action-dialog::backdrop,#workspace-account-dialog::backdrop,#workspace-account-alias-dialog::backdrop,#workspace-qr-dialog::backdrop,#platform-account-dialog::backdrop,#customer-groups-dialog::backdrop,#group-members-dialog::backdrop{backdrop-filter:blur(3px);background:#152b2366}dialog h2{font-size:18px}dialog input:not([type=checkbox]),dialog select,#assignee-select,#customer-groups-dialog input:not([type=checkbox]),#group-members-dialog input[type=search]{color:var(--text);border:1px solid var(--line);background:#f5f7f6;border-radius:8px;padding:10px 12px}.workspace-account-card{background:#fafcfb;padding:16px}.panel-content{padding:30px}.page-title h1{letter-spacing:-.02em;font-size:24px}.page-title p{margin-top:6px;font-size:13px}.panel-card{box-shadow:none;border-color:var(--line);background:#fff;padding:20px}.metric{color:var(--text);letter-spacing:-.04em;font-size:30px}.data-table{background:#fff;border:0}.data-table th{background:#f5f8f6;font-size:12px}.data-table td{padding-block:14px;font-size:13px}.data-table tbody tr:hover{background:#fafcfb}.error,#action-dialog-error{color:var(--red)}.login-card{border-color:var(--line);background:#fff;padding:32px;box-shadow:0 12px 48px #1b432410}.login-card h1{margin-top:24px;font-size:22px}.login-card>p{font-size:13px}.login-card .button[type=submit]{width:100%;padding:12px}.field input,.simulator-controls input,.simulator-controls select{color:var(--text);border-color:var(--line);background:#f3f6f4}.simulator-toolbar{background:#fff}.customer-phone{border:6px solid #d5e3da;box-shadow:0 20px 60px #243b2c15}.customer-chat-head{background:var(--accent-strong)}.customer-brand-mark{color:var(--accent-strong);background:#dceee1}.customer-status-dot{box-shadow:none;background:#b8dfc3}.customer-messages{background:#eef3ef}.customer-bubble.outgoing{background:#dceee1}.customer-send{background:var(--accent);color:#fff}.simulator-state,.quick-tests button{border-color:var(--line);background:#fff}:root:root .admin-shell{grid-template-columns:220px minmax(0,1fr)}:root:root .admin-sidebar{background:#edf2ef;gap:22px;padding:26px 18px}:root:root .admin-sidebar nav a{gap:12px;padding:12px;font-size:13px}:root:root .admin-sidebar nav a.selected,:root:root .admin-sidebar nav a:hover{color:var(--accent-strong);background:#dcebe1}:root:root .admin-top{background:#fff;min-height:68px;padding:14px 28px}:root:root .admin-top select,:root:root .admin-form input,:root:root .admin-form select{background:#f3f6f4}:root:root .admin-content{padding:28px}:root:root .admin-eyebrow{letter-spacing:.08em;color:var(--muted);font-size:10px}:root:root .admin-nav-number{color:var(--accent);opacity:1}:root:root .directory-account{border-color:var(--line);background:#fff}:root:root .directory-account-heading{font-size:13px}:root:root .admin-shortcuts{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px}:root:root .admin-shortcuts h2{font-size:14px}:root:root .account-feedback,:root:root .demo-account-note{background:#eaf4ed}:root:root #admin-member-edit-form:not([hidden]),:root:root #admin-account-panel:not([hidden]){z-index:20;background:#fff;border-radius:0;width:min(480px,100vw);max-width:100%;margin:0;padding:24px;position:fixed;top:0;bottom:0;right:0;overflow:auto;box-shadow:-12px 0 50px #17352226}:root:root #admin-account-panel .admin-form{border:0;margin-top:0;padding:0}@media (width>=1101px){.app-shell .topbar .brand{min-width:150px}.app-shell .topbar{gap:8px}.context-header .button{white-space:nowrap}}@media (width>=1101px) and (width<=1350px){.conversation-head .head-actions{flex-basis:100%}.topbar .customer-demo-link{display:none}}@media (width<=1100px){.app-shell .workspace,.app-shell[data-mobile-view=context] .workspace{grid-template-columns:var(--workspace-rail-width,52px) 280px minmax(0, 1fr)}.app-shell[data-has-rail=false] .workspace{grid-template-columns:280px minmax(0,1fr)}.workspace-mobile-nav{background:#fff}.context-toggle,.context-header #collapse-context{display:none}.head-actions{flex-basis:100%}:root:root .admin-shortcuts{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=900px){:root:root .admin-shell{grid-template-columns:1fr}:root:root .admin-sidebar{gap:12px;padding:16px}:root:root .admin-content,:root:root .admin-top{padding:18px}}@media (width<=760px){.app-shell .workspace,.app-shell[data-has-rail=false] .workspace,.app-shell[data-mobile-view=context] .workspace{grid-template-columns:minmax(0,1fr)}.app-shell .topbar #sound-toggle,.app-shell .topbar .demo-strip,.app-shell .topbar .live{display:inline-flex}.app-shell .topbar .account-shortcuts{margin-left:auto}.conversation-head{padding:10px 12px}.conversation-head .head-actions{justify-content:flex-start;gap:5px}.messages{gap:12px;padding:16px 12px}.message{max-width:90%}.composer{padding:10px 12px max(10px, env(safe-area-inset-bottom))}.composer-row>.composer-note{flex-basis:100%;order:5}.context-card{padding:18px}.panel-content{padding:20px 14px 90px}.section-head{padding:16px}:root:root .admin-shortcuts{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){button,input,select,textarea{transition:none}}.message{position:relative}.message-label{min-height:24px;padding-right:0}.message-menu-toggle{color:#47605a;opacity:0;cursor:pointer;background:0 0;border:0;border-radius:0;flex:0 0 24px;justify-content:center;align-items:center;width:24px;height:24px;margin-left:0;padding:0;line-height:1;display:inline-flex}.message-menu-toggle:hover,.message-menu-toggle:focus-visible,.message-menu-toggle[aria-expanded=true]{background:0 0}.message-menu-toggle svg{fill:none;stroke:currentColor;stroke-width:1.6px;stroke-linecap:round;stroke-linejoin:round;pointer-events:none;width:16px;height:16px}.message:hover .message-menu-toggle,.message:focus-within .message-menu-toggle,.message-menu-toggle[aria-expanded=true]{opacity:1}.message-action-menu{z-index:1500;background:#fff;border:1px solid #e1e8e4;border-radius:12px;min-width:172px;max-width:calc(100vw - 16px);max-height:calc(100vh - 16px);padding:6px;position:fixed;overflow:auto;box-shadow:0 8px 28px #142d2226}.message-action-menu button{text-align:left;color:#243d35;cursor:pointer;width:100%;font:inherit;background:0 0;border:0;border-radius:7px;padding:10px 16px;display:block}.message-action-menu button:hover,.message-action-menu button:focus-visible{outline-offset:-2px;background:#e9f3ed;outline:2px solid #3c896c}.message-action-menu button:disabled{opacity:.45;cursor:default}.message-action-feedback{color:#a53e30;max-width:220px;margin:4px 10px;font-size:12px}.message-action-feedback:empty{display:none}.media-file-info{color:#527166;overflow-wrap:anywhere;font-size:12px}.message-quote,.reply-draft{color:#325749;text-align:left;overflow-wrap:anywhere;background:#dcebe3;border:0;border-left:3px solid #35946e;border-radius:6px;padding:8px 10px}.message-quote{cursor:pointer;white-space:pre-wrap;width:100%;max-width:100%;font:inherit;margin-bottom:8px;font-size:12px;display:block}.reply-draft{align-items:center;gap:12px;margin-bottom:8px;font-size:12px;display:flex}.reply-draft[hidden]{display:none}.reply-draft span{flex:1;max-height:60px;overflow:auto}.reply-draft button{color:#325749;cursor:pointer;background:0 0;border:0;font-size:22px}.message-highlight{outline-offset:3px;outline:2px solid #35946e}.media-handling-note{resize:vertical;border:1px solid var(--line);width:100%;min-height:88px;color:var(--text);font:inherit;background:#f3f6f4;border-radius:8px;margin:6px 0 10px;padding:10px;font-size:13px;display:block}.media-handling-note[hidden]{display:none}.media-handling-note:focus{outline:2px solid var(--accent);outline-offset:1px}.media-handling-note:disabled{opacity:.65}@media (hover:none),(width<=760px){.message-menu-toggle{opacity:1}}.message-notification-toggle{white-space:nowrap}.message-notification-region{top:max(12px,env(safe-area-inset-top));right:max(12px,env(safe-area-inset-right));z-index:1600;pointer-events:none;gap:10px;width:min(360px,100vw - 24px);display:grid;position:fixed}.message-notification-card{pointer-events:auto;background:var(--panel,#fff);color:var(--text,#17232d);border:1px solid var(--line,#dce4e8);overflow-wrap:anywhere;border-left:4px solid #059669;border-radius:12px;padding:16px 40px 14px 16px;position:relative;box-shadow:0 8px 28px #15283826}.message-notification-card strong{font-size:15px;display:block}.message-notification-card p{color:var(--muted,#64748b);margin:8px 0 12px;font-size:13px}.notification-dismiss{color:inherit;cursor:pointer;background:0 0;border:0;min-width:32px;min-height:32px;font-size:24px;position:absolute;top:8px;right:8px}.message-notification-settings{border:1px solid var(--line,#dce4e8);width:min(480px,100vw - 32px);max-height:calc(100dvh - 32px);color:var(--text,#17232d);background:var(--panel,#fff);border-radius:14px;padding:24px;overflow:auto}.message-notification-settings::backdrop{background:#13222f66}.message-notification-settings h2{margin-top:0;font-size:20px}.message-notification-settings p{line-height:1.65}.message-notification-settings .button{margin:4px}@media (width<=700px){.message-notification-toggle{padding:7px 9px;font-size:12px}.message-notification-region{top:max(8px,env(safe-area-inset-top));width:calc(100vw - 16px);right:8px}}.message:has(>.message-delivery-explanation){max-width:min(100% - 230px,660px);position:relative}.message-delivery-explanation{text-align:left;color:#a7372c;overflow-wrap:anywhere;background:#fde8e6;border:1px solid #e9aaa4;border-radius:10px;align-items:flex-start;gap:8px;width:210px;padding:10px 12px;font-size:12px;line-height:1.6;display:flex;position:absolute;top:8px;right:calc(100% + 12px);box-shadow:0 2px 5px #a7372c0a}.message-delivery-explanation:after{content:"";background:#fde8e6;border-top:1px solid #e9aaa4;border-right:1px solid #e9aaa4;width:8px;height:8px;position:absolute;top:14px;right:-5px;transform:rotate(45deg)}.message-delivery-explanation[data-state=failed],.message-delivery-explanation[data-state=unknown]{color:#a7372c}.message-delivery-explanation[data-state=delivered],.message-delivery-explanation[data-state=read]{display:none}.message-retry-button{color:#fff;cursor:pointer;background:#c93830;border:1px solid #a82420;border-radius:50%;flex:0 0 25px;width:25px;height:25px;padding:0;font-size:18px;font-weight:700}.message-retry-button:focus-visible{outline-offset:3px;outline:3px solid #e8958f}@media (width<=850px){.message:has(>.message-delivery-explanation){max-width:min(94%,660px)}.message-delivery-explanation{width:auto;margin-top:12px;position:relative;top:auto;right:auto}.message-delivery-explanation:after{display:none}}.message-sync-warning{z-index:3;color:#745012;background:#fff5d9;border:1px solid #dfbf70;border-radius:8px;padding:10px 14px;font-size:12px;line-height:1.6;position:sticky;top:0}.takeover-greeting-settings{justify-content:flex-end;margin:4px 0 6px;display:flex}.takeover-greeting-dialog{border:1px solid var(--line);width:min(560px,100vw - 28px);max-height:calc(100dvh - 32px);color:var(--text);background:var(--panel);border-radius:14px;padding:24px;overflow:auto}.takeover-greeting-dialog::backdrop{background:#13222f66}.takeover-greeting-dialog h2{margin-top:0;font-size:18px}.takeover-greeting-dialog p{font-size:13px;line-height:1.6}.takeover-greeting-dialog textarea{border:1px solid var(--line);width:100%;font:inherit;resize:vertical;border-radius:8px;margin-top:6px;padding:10px}.takeover-greeting-actions{flex-wrap:wrap;justify-content:flex-end;gap:8px;display:flex}