:root{color-scheme:dark;--ink:#070d16;--panel:#0c1522;--panel-2:#111d2c;--line:#203044;--line-soft:#17263a;--text:#edf6ff;--muted:#91a5bb;--accent:#31d4d8;--accent-strong:#1bb5bd;--blue:#63a8ff;--amber:#ffba53;--red:#ff6f75;--green:#5bdaa2;--radius:12px;font-family:Inter,Noto Sans SC,Microsoft YaHei,system-ui,sans-serif}*{box-sizing:border-box}html,body{background:var(--ink);min-height:100%;color:var(--text);margin:0}body{font-size:16px;line-height:1.5}button,input,select,textarea{font:inherit}button{cursor:pointer}:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.app-shell{background:radial-gradient(circle at 65% -20%, #12334b 0, transparent 42%), var(--ink);grid-template-rows:58px minmax(0,1fr);min-height:100vh;display:grid}.topbar{border-bottom:1px solid var(--line);backdrop-filter:blur(16px);background:#070d16e6;align-items:center;gap:18px;padding:0 20px;display:flex}.brand{letter-spacing:.02em;align-items:center;gap:10px;min-width:220px;font-weight:750;display:flex}.brand-mark{color:#041015;background:linear-gradient(135deg, var(--accent), #7ce9c2);border-radius:9px;place-items:center;width:30px;height:30px;display:grid;box-shadow:0 0 24px #31d4d840}.brand small{color:var(--muted);letter-spacing:.04em;font-size:.76rem;font-weight:500;display:block}.project-switch{background:var(--panel-2);border:1px solid var(--line);color:var(--text);border-radius:8px;padding:7px 30px 7px 10px}.topbar-spacer{flex:1}.live{color:var(--muted);align-items:center;gap:7px;font-size:.88rem;display:inline-flex}.live:before{content:"";background:var(--green);width:7px;height:7px;box-shadow:0 0 9px var(--green);border-radius:50%}.avatar{width:32px;height:32px;color:var(--accent);background:#173047;border-radius:50%;place-items:center;font-size:.78rem;font-weight:700;display:grid}.workspace{grid-template-columns:76px minmax(250px,330px) minmax(420px,1fr) minmax(245px,300px);min-height:0;display:grid}.app-shell[data-user-id]{height:100dvh;overflow:hidden}.rail,.queue,.conversation,.context{border-right:1px solid var(--line);min-height:0}.rail{background:#08111c;flex-direction:column;align-items:stretch;gap:8px;padding:12px 9px;display:flex}.rail button,.rail a{color:var(--muted);background:0 0;border:0;border-radius:9px;place-items:center;gap:4px;padding:9px 3px;font-size:.72rem;text-decoration:none;display:grid}.rail button span,.rail a span{font-size:1.25rem;line-height:1}.rail button.active,.rail button:hover,.rail a.active,.rail a:hover{color:var(--accent);background:#133047}.queue{background:#0c1522f0;overflow:auto}.section-head{z-index:2;border-bottom:1px solid var(--line);background:#0c1522f7;padding:16px;position:sticky;top:0}.section-head h1,.section-head h2{margin:0 0 10px;font-size:1.05rem}.filter-row{grid-template-columns:1fr 1fr;gap:7px;display:grid}.filter-row select,.search{width:100%;color:var(--text);border:1px solid var(--line);background:#0a1420;border-radius:7px;padding:8px 9px;font-size:.86rem}.search{margin-bottom:8px}.conversation-item{width:100%;color:inherit;text-align:left;border:0;border-bottom:1px solid var(--line-soft);background:0 0;grid-template-columns:1fr auto;gap:5px 9px;padding:14px 15px;display:grid}.conversation-item:hover,.conversation-item.active{background:#102338}.conversation-item.active{box-shadow:inset 3px 0 var(--accent)}.customer-name{white-space:nowrap;text-overflow:ellipsis;font-weight:680;overflow:hidden}.preview{color:var(--muted);white-space:nowrap;text-overflow:ellipsis;grid-column:1/-1;font-size:.84rem;overflow:hidden}.meta{color:var(--muted);font-size:.76rem}.badge{border:1px solid var(--line);width:max-content;color:var(--muted);border-radius:999px;align-items:center;padding:2px 6px;font-size:.72rem;display:inline-flex}.badge.p0{color:#ffb4b8;background:#2d151c;border-color:#71383e}.badge.p1{color:var(--amber);background:#2b2112;border-color:#654a22}.badge.ai{color:var(--accent);background:#102b31;border-color:#24575e}.unread{background:var(--accent);color:#051014;border-radius:999px;place-items:center;min-width:20px;height:20px;font-size:.72rem;font-weight:800;display:grid}.conversation{background:#0a1320;grid-template-rows:auto minmax(0,1fr) auto;display:grid}.conversation-head{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:12px;min-height:72px;padding:11px 18px;display:flex}.conversation-head h2{margin:0;font-size:1rem}.conversation-head p{color:var(--muted);margin:2px 0 0;font-size:.8rem}.head-actions{flex-wrap:wrap;flex-basis:100%;justify-content:flex-end;gap:8px;margin-left:auto;display:flex}.head-actions .button{white-space:nowrap}#conversation-action-dialog{width:min(460px,100vw - 40px);color:var(--text);background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:24px}#conversation-action-dialog::backdrop{background:#0009}#conversation-action-dialog h2{margin-top:0;font-size:1.1rem}#conversation-action-dialog p{line-height:1.6}#assignee-field label{margin-bottom:8px;display:block}#assignee-select{background:var(--panel-2);width:100%;color:var(--text);border:1px solid var(--line);border-radius:8px;padding:10px}.dialog-actions{justify-content:flex-end;gap:10px;margin-top:24px;display:flex}#action-dialog-error{color:var(--red)}.payment-review-card form{gap:8px;margin-top:12px;display:grid}.payment-review-card input,.payment-review-card select{width:100%;min-width:0;color:var(--text);background:var(--panel-2);border:1px solid var(--line);border-radius:8px;padding:9px}.payment-review-card label,.payment-review-card details{font-size:.8rem}.payment-review-card #review-current{color:var(--accent)}.payment-review-card #review-stamp{overflow-wrap:anywhere}.payment-review-card details{margin-top:12px}.payment-review-card summary{cursor:pointer}.payment-review-card li{overflow-wrap:anywhere;margin:10px 0}.button{border:1px solid var(--line);background:var(--panel-2);color:var(--text);border-radius:8px;padding:8px 12px;font-size:.86rem;font-weight:650}.button:hover{border-color:#3c5874}.customer-demo-link{white-space:nowrap;text-decoration:none}.language-toggle{min-width:54px}.button.primary{color:#041015;border-color:var(--accent);background:var(--accent)}.button.danger{color:#ffc1c4;background:#29151a;border-color:#66363a}.messages{flex-direction:column;gap:14px;padding:22px 24px;display:flex;overflow:auto}.message{background:var(--panel-2);border:1px solid var(--line);border-radius:12px;max-width:min(72%,680px);padding:11px 13px}.message.customer{border-bottom-left-radius:3px;align-self:flex-start}.message.ai,.message.agent{background:#10313a;border-color:#235760;border-bottom-right-radius:3px;align-self:flex-end}.message.system{max-width:90%;color:var(--amber);background:#251f14;border-color:#5d4726;align-self:center;font-size:.83rem}.message-label{color:var(--muted);align-items:center;gap:7px;margin-bottom:4px;font-size:.73rem;display:flex}.message p{margin:0}.composer{border-top:1px solid var(--line);background:#0b1623;padding:12px 16px}.composer textarea{resize:vertical;width:100%;min-height:72px;max-height:150px;color:var(--text);border:1px solid var(--line);background:#08111d;border-radius:9px;padding:10px}.composer-row{align-items:center;gap:9px;margin-top:8px;display:flex}.composer-note{color:var(--muted);font-size:.78rem}.context{background:#09121e;border-right:0;overflow:auto}.context-card{border-bottom:1px solid var(--line);padding:16px}.context-card h3{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);margin:0 0 12px;font-size:.85rem}.fact{grid-template-columns:92px 1fr;gap:8px;margin:8px 0;font-size:.86rem;display:grid}.fact span:first-child{color:var(--muted)}.order{border:1px solid var(--line);background:var(--panel);border-radius:9px;padding:10px}.order strong{display:block}.order small{color:var(--muted)}.warning{color:var(--amber);border-left:2px solid var(--amber);margin-top:10px;padding-left:9px;font-size:.8rem}.login-page{background:radial-gradient(circle at 50% 0, #12364c 0, transparent 45%), var(--ink);place-items:center;min-height:100vh;padding:24px;display:grid}.login-language{position:fixed;top:18px;right:18px}.login-card{border:1px solid var(--line);background:#0c1522f5;border-radius:16px;width:min(420px,100%);padding:28px;box-shadow:0 24px 80px #00000059}.login-card h1{margin:12px 0 4px;font-size:1.4rem}.login-card>p{color:var(--muted);margin:0 0 22px}.field{gap:6px;margin:14px 0;display:grid}.field label{color:var(--muted);font-size:.88rem}.field input{color:var(--text);border:1px solid var(--line);background:#07111d;border-radius:8px;padding:11px}.error{color:#ffb0b5;min-height:1.5em;font-size:.85rem}.demo-strip{color:#d9faff;background:#12313b;border:1px solid #245962;border-radius:8px;padding:7px 12px;font-size:.78rem}.customer-demo-page{background:radial-gradient(circle at 30% 0,#173b4d 0,#0000 36%),#07101a;min-height:100vh}.simulator-toolbar{border-bottom:1px solid var(--line);background:#070d16eb;align-items:center;gap:12px;min-height:58px;padding:9px 20px;display:flex}.simulator-toolbar a{text-decoration:none}.customer-demo-layout{grid-template-columns:minmax(340px,430px) minmax(300px,460px);justify-content:center;align-items:center;gap:48px;min-height:calc(100vh - 58px);padding:34px;display:grid}.customer-phone{color:#17202a;background:#f4f7f9;border:8px solid #172332;border-radius:30px;grid-template-rows:auto 1fr auto auto;height:min(760px,100vh - 100px);min-height:570px;display:grid;overflow:hidden;box-shadow:0 28px 90px #00000073}.customer-chat-head{color:#fff;background:#0c2532;align-items:center;gap:11px;padding:17px 18px;display:flex}.customer-chat-head small{color:#b9ccd5;font-size:.72rem;display:block}.customer-brand-mark{color:#062129;background:#56d4c7;border-radius:50%;place-items:center;width:38px;height:38px;font-weight:900;display:grid}.customer-status-dot{background:#65d6a5;border-radius:50%;width:9px;height:9px;margin-left:auto;box-shadow:0 0 9px #65d6a5}.customer-messages{background:linear-gradient(#f1f6f8f0,#f1f6f8f0),radial-gradient(circle,#afbec4 1px,#0000 1px) 0 0/18px 18px;flex-direction:column;gap:10px;min-height:0;padding:18px 15px;display:flex;overflow:auto}.customer-bubble{border-radius:12px;max-width:83%;padding:9px 11px 7px;box-shadow:0 1px 2px #0000001f}.customer-bubble p{white-space:pre-wrap;margin:0}.customer-bubble small{color:#64717a;text-align:right;margin-top:4px;font-size:.66rem;display:block}.customer-bubble.incoming{background:#fff;border-bottom-left-radius:3px;align-self:flex-start}.customer-bubble.outgoing{background:#cff4e4;border-bottom-right-radius:3px;align-self:flex-end}.customer-composer{background:#fff;border-top:1px solid #dce4e8;grid-template-columns:1fr 42px;align-items:end;gap:8px;padding:11px 12px;display:grid}.customer-composer textarea{resize:vertical;color:#17202a;background:#f8fafb;border:1px solid #ccd7dc;border-radius:18px;min-height:42px;max-height:110px;padding:9px 13px}.customer-send{color:#052126;background:#42cfbf;border:0;border-radius:50%;width:42px;height:42px;font-size:1.35rem;font-weight:800}.customer-privacy{color:#6f7c84;text-align:center;background:#fff;margin:0;padding:0 16px 12px;font-size:.68rem}.simulator-controls{align-content:center;gap:18px;display:grid}.simulator-controls h1{margin:5px 0 8px;font-size:clamp(1.7rem,3vw,2.45rem);line-height:1.15}.simulator-controls p{color:var(--muted)}.eyebrow{color:var(--accent);letter-spacing:.14em;text-transform:uppercase;font-size:.74rem;font-weight:800}.simulator-controls .field{margin:0}.simulator-controls input,.simulator-controls select{color:var(--text);border:1px solid var(--line);background:#0a1420;border-radius:8px;padding:10px}.simulator-state{border:1px solid var(--line);background:var(--panel);border-radius:10px;grid-template-columns:110px 1fr;gap:8px 12px;padding:14px;display:grid}.simulator-state span{color:var(--muted)}.quick-tests{grid-template-columns:1fr 1fr;gap:8px;display:grid}.quick-tests strong{grid-column:1/-1}.quick-tests button{color:var(--muted);border:1px solid var(--line);text-align:left;background:#0c1926;border-radius:8px;padding:9px}.quick-tests button:hover{color:var(--text);border-color:var(--accent)}.panel-layout{grid-template-rows:58px 1fr;min-height:100vh;display:grid}.panel-body{grid-template-columns:76px minmax(0,1fr);min-height:0;display:grid}.panel-content{background:radial-gradient(circle at 80% 0, #102c42 0, transparent 35%), var(--ink);padding:26px;overflow:auto}.page-title{align-items:end;gap:12px;margin-bottom:22px;display:flex}.page-title h1{margin:0;font-size:1.5rem}.page-title p{color:var(--muted);margin:0}.card-grid{grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:14px;display:grid}.panel-card{border:1px solid var(--line);border-radius:var(--radius);background:#0c1522eb;padding:18px}.panel-card h2,.panel-card h3{margin:0 0 12px;font-size:1rem}.metric{color:var(--accent);font-size:2rem;font-weight:750}.data-table{border-collapse:collapse;background:var(--panel);border:1px solid var(--line);width:100%}.data-table th,.data-table td{text-align:left;border-bottom:1px solid var(--line);padding:11px 12px;font-size:.88rem}.data-table th{color:var(--muted);font-weight:600}.stack{gap:14px;display:grid}.settings-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;display:grid}@media (width<=1100px){.workspace{grid-template-columns:64px 280px minmax(400px,1fr)}.context{display:none}}@media (width<=760px){.topbar{padding:0 12px}.brand{min-width:0}.brand small,.project-switch,.live{display:none}.workspace{grid-template-columns:1fr}.rail,.queue{display:none}.conversation{min-height:calc(100vh - 58px)}.message{max-width:88%}.panel-body{grid-template-columns:1fr}.panel-body .rail{z-index:5;flex-direction:row;justify-content:space-around;display:flex;position:fixed;bottom:0;left:0;right:0}.panel-content{padding:18px 14px 90px}.settings-grid{grid-template-columns:1fr}.customer-demo-layout{grid-template-columns:1fr;padding:18px 12px}.customer-phone{justify-self:center;width:min(100%,430px);height:680px}.simulator-controls{justify-self:center;width:min(100%,430px);padding-bottom:30px}.simulator-toolbar strong{display:none}}